These notes explain how we handle personal information in line with the UK GDPR and the Data Protection Act 2018.
Controller: Hearthstead Estate Care, 12 West Street, Dorking, Surrey RH4 1BG, England. Contact: [email protected], +44 1737 624 915.
Details provided via forms or email (name, contact details, estate address or access notes, rooms to include, finishes to avoid), and basic site logs (IP address, device data, pages visited) for security and analytics.
Hosting, email, and analytics providers may process data on our behalf under written terms. Access is limited to what is necessary. We do not sell personal information.
Where processing occurs outside the UK, appropriate safeguards are used, such as standard contractual clauses or adequacy decisions.
Enquiry records: up to 24 months. Booking and work notes: up to 6 years for operations and record keeping. Media taken to evidence completed tasks is kept only as long as needed for the stated purpose.
You may request access, rectification, erasure, restriction, portability (where applicable) and object to processing based on legitimate interests. Where consent is used, it may be withdrawn at any time.
Email [email protected]. We may ask for proof of identity where reasonable. You can also contact the UK Information Commissioner’s Office (ICO) if you are concerned.
Our services are intended for adult owners or representatives.
We may revise these notes; the version on this page is the most current.
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